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Providing Dignified Care is our Mission

 

In the world of homecare, terms like ‘minimum’, ‘maximum’, and ‘eligibility’ frequently arise.

 

When arranging publicly-funded homecare through the LHIN, the first concern will be eligibility—is your loved one eligible for LHIN homecare?  If they are, the next question will be “for how much homecare?” Publicly-funded homecare is all about eligibility and maximums—the maximum amount of service that can be provided based on eligibility.

 

 

Private homecare is exactly the opposite.  There are no eligibility criteria, and there is no maximum amount of service.  We gladly provide as much service as a client needs or wants.  In fact, to ensure that clients truly are well-served, we have minimum service provisions rather than maximums.

 

Why do we have minimum service provisions?

 

Here at Warm Embrace Elder Care, we have service minimums as a way of ensuring that we always provide service in line with our philosophy of care. Here are a few important ways that minimum service provisions contribute to the fulfillment of our mission and our philosophy of care:

 

Promoting Abilities

 

Our philosophy of care is about promoting abilities and never doing for a client what he or she can manage independently.  It takes significantly longer to support someone in doing a task slowly, at their ability level, than having caregivers just rush through a task on a client’s behalf.  What is best for the client though?  If caregivers always just do the task because it’s faster, eventually, the client will lose the ability to manage that task independently. Promoting abilities—even though it may take much longer and requires more support—is better for clients, so we allow enough time to support independence and not just do tasks ourselves.

 

Dignified Care

 

Part of dignified care is ensuring that we match each client’s individual pace.  Being rushed through your daily routine, especially with something as intimate as personal care, can feel very dehumanizing. Our clients deserve the dignity of taking time and lingering over their personal routines and not being rushed by an artificial deadline imposed by a one-hour visit.

 

 

Building Rapport

 

Companionship is an essential element of our service. Our clients and caregivers establish a special bond, and this bond is developed by sharing quality time together. If caregivers simply rush in the door hurrying to complete a specified task in less than an hour and rush back out the door, it is difficult for rapport to develop.  Slowing down and getting to know each other as human beings first, before jumping into tasks or personal care, puts the focus where it should be—on the people first and not on the tasks alone.

 

Comprehensive Services

 

When a caregiver is paired with your loved one, that caregiver is prepared to assist in numerous ways.  Caregivers are able to help with numerous tasks in the time they are present—they might do some laundry, wash dishes, make dinner, help your loved one to shower and get dressed, and then run errands. The benefit of this model is that you don’t need a separate person for each task—you don’t need a driver who only does errands, and someone else who only assists with personal care, and someone else who only does laundry, etc. It’s a more comprehensive approach where all the different elements of daily life can be seamlessly woven together—the same as you weave numerous elements throughout your day.  Because we’re aiming to assist with so many different elements of daily living it takes more than an hour or two to effectively assist with each.

 

Living and serving by our mission and our philosophy of care is what makes our service exceptional.  Minimum service is the first step to abiding by our mission.  Beyond the minimum, the sky is the limit! Clients don’t need to worry about exceeding the maximum or being capped at a certain level. Instead of feeling limited by caps, maximums or restraints, clients can know that we’ll be there to assist as needed.

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Home isn't just a place - It's a feeling

 

You have a resident, Henry, who insists on “going home”.  Henry is adamant that he is “getting out of here” and that you can’t stop him.  As the afternoon progresses, he becomes increasingly agitated and more insistent. Henry’s agitation is contagious; other residents are upset that he is upset.

 

 

Of course, logic won’t be helpful at this point. Reminding Henry that this is his home and he has lived here for months now is not effective. In fact, the more you try to reason with him and explain that this is his home, the more upset he becomes and the more he wants to leave.

 

Going home” is not about the location. It’s more about the feeling Henry is experiencing. Henry is trying to communicate how he feels. He wants to go home because home is a place that represents feeling safe and secure, feeling in charge, feeling productive and knowing what to do. He wants to “get out of here” because he isn’t feeling safe, in charge or productive. He’s not sure what to do, so he figures he should go home where everything will make more sense.

 

Answering Henry’s emotional plea with logical answers won’t work. Explaining how long he’s lived there or which city he’s in, or the fact that he chose this home when he toured with his son—none of these explanations will be helpful. Instead, he needs someone to address his emotional needs.

 

The challenging part is that it takes a lot of time, a lot of patience, and a lot of one-on-one focused attention to effectively help Henry. It may take more individual time than your staffing allows, and other residents may have more pressing needs. This is where Warm Embrace comes in.  Our caregivers provide one-on-one support to help redirect Henry when he wants to go home.

 

 

Better yet, our caregivers proactively address Henry’s needs.  Since we know that Henry is more likely to want to go home as the afternoon progresses, we schedule an afternoon visit that starts before he typically becomes agitated.  We keep Henry engaged in activities and provide positive reinforcement that confirms for Henry that he’s in the right place and he belongs. When Henry is busy working on a puzzle with his caregiver, or he’s in the courtyard enjoying the sunshine, or he’s joining in the sing-a-long in a chapel, he is less likely to focus on going home.

 

One-on-one companionship meets Henry’s needs in a non-pharmacological way.  We can help to reduce his agitation and no medication is required.  Other residents are also relieved when Henry is content and not agitated.  Your staff is then free to attend to the needs of all the other residents in their care, knowing that Henry is in good hands.  

 

Which of your residents would benefit from the same support as Henry?

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Prevent Burn Out by Creating Balance

 

You’re always encouraged when your residents have visitors. It brightens their spirits and gives them something to look forward to.

 

You have a fairly new resident who moved in last month and her daughter has been visiting daily.  Initially, you thought it was to help ease the transition, but after a month, the daily routine is still in place.  You’ve noticed that the daughter is looking increasingly strained herself.  While the mother certainly seems to appreciate the daily visits, it seems to be taking a toll on the daughter.

 

This daughter needs a Warm Embrace caregiver!  She needs a reliable visitor who will befriend her mother and visit consistently on set days of the week. We certainly can’t replace family, but we can supplement family visits. Maintaining a daily visiting routine is not sustainable for most families, and this daughter could be relieved to know that a reliable caregiver will cover set days of the week.

 

 

We can protect the daughter from burnout by alleviating her before she hits a breaking point with an unsustainable routine.  If she reaches the point of burnout, there’s a risk she will no longer be able to visit at all.  If she stretches herself too thin, she may become susceptible to illness herself, catching every cold or flu that circulates.  If she becomes contagiously ill, she won’t be able to visit and then her mother will be left with no visitor at all.

 

Our wonderful caregivers create balance. We can supplement family visits by coordinating to match each family’s routine and schedule.  Perhaps the daughter would like to maintain visits three days a week; we can provide a caregiver to visit on the other four days of the week. When the daughter would like to go on holidays, we can provide additional visits to cover the days when she would usually have visited.

 

By recommending a Warm Embrace caregiver for this new resident, you are supporting this family when they need it most.  Which residents—or family members—do you see who are most in need right now? 

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10 Life Choices You Can Make to Protect Your Heart

 

February is all about hearts. . . but not just the cupid and chocolate kind of hearts. It’s also heart awareness month as the Heart and Stroke Foundation promote heart health and disease prevention.

 

Did you know that every seven minutes someone in Canada dies from heart disease or stroke? And 32% of all deaths are attributed to heart disease or stroke? With heart disease this rampant, it is bound to affect you personally through someone that you know.

 

Here are the Top 10 healthy living choices you can make to help prevent heart disease:

 

1. If you smoke, become smoke-free.

 

2. Be aware of your cholesterol, blood pressure and blood sugar levels and keep them in the healthy range.

 

 

3. Engage in regular physical activity for a minimum of 150 minutes weekly– choose activities you find fun so you’ll stick with them. Bouts of 10 minutes of exercise at a time count toward your 150 weekly minutes.

 

How Essential is Exercise?

 

Research conducted by Dr. Poulin with women over 65 demonstrated that active women have 10% lower blood pressure and 10% higher brain function on cognitive tests. The active women were engaged in aerobic activity, such as walking, for at least 150 minutes per week.

 

4. Achieve and maintain a healthy weight. Weight loss of 5-10% of your current weight can have significant health benefits.

 

5. Consume at least five servings of vegetables and fruits per day by including vegetables with every meal and fruit for dessert. Boomers are notorious for failing to eat enough fruit and veggies; 80% of all boomers do not eat the recommended five veggies daily.

 

6. Develop and maintain personal relationships to help reduce any stress that can lead to unhealthy habits such as overeating and lack of physical activity.

 

7. Choose lean meat, fish, poultry and meat alternatives such as beans along with low-fat milk.

 

8. Include a small amount of soft non-hydrogenated margarine, vegetable oils and nuts each day.

 

9. Make at least half of your grain products whole grain each day.

 

10. Choose foods that are lower in sodium and limit the amount of salt you add in cooking or at the table. Begin using fresh herbs or spices to flavour your food, rather than depending on salt.

 

Starting and sticking to new habits can be difficult - especially when done alone. However, you don't have to do it alone! We are fabulous caregivers who will encourage and guide you - or your elderly loved one – in staying on track. Your heart health is important, it’s never too late to introduce new living choices, start today!

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Change is scary but it doesn’t have to be

 

You’re worried about your parents and you think they could use more help.  You suggested homecare, but they wouldn’t hear of it.  They told you: “we’ve managed just fine on our own this long, we don’t need any help.”

 

What they’re really saying is that they don’t want to face change.

That’s because change is scary.

 

 

Change is scary for all of us, at some level. Each person has a different tolerance for change, and it might take a lot more change to scare some people than others. But if you introduce a drastic enough change, eventually, any of us would feel trepidation about that change.

 

It’s little wonder then, that for seniors in their 80’s or 90’s, the thought of even a small change can be quite scary. After eight or nine decades, they are likely pretty set in their ways. They want things done a certain way; they want to keep their environment the same. As long as everything remains the same, it feels more manageable. It might help your parents to understand that homecare is all about reducing the amount of change that your parents will experience

 

Warm Embrace Caregivers are trained to match each client’s specific preferences. 

 

Caregivers DO NOT barge into a client’s home and just take over. Caregivers DO wait to be invited in, and they ASK permission to proceed. They ask how that particular client prefers the laundry or housekeeping to be done. They cook from the client’s recipes or directions to match their particular tastes.   They help to keep clients’ lives consistent.

 

 

Homecare is one of the best prevention strategies to one of the biggest possible life changes: admission to a long term care home.  Moving to long term care is a HUGE change—absolutely every single element of someone’s routine is changed. From the time they get out of bed, to when they eat, and whether they wear pyjamas to breakfast—everything is adjusted to match the schedule of the long term care home.

 

Homecare ensures that individual clients maintain their own personal routine, they maintain their home, they maintain familiar comforts.  Caregivers match clients, rather than clients matching caregivers.  It reduces the amount of change they must experience.

 

Since homecare is completely client-focused, each client calls the shots. The client decides what they’re doing each day and how they want things done and in which order.  It is very empowering for seniors to get to make all the decisions that impact their own day-to-day living.  Homecare grants this level of autonomy and independence.

 

Help your parents to see that homecare will ensure the least amount of change and help them to maintain the lifestyle that they know and love.
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November is Fall Prevention Month!

 

In 2014, a number of organizations across Canada came together to promote a campaign called Fall Prevention Month. During the month of November, this campaign encourages organizations and individuals to come together to coordinate fall prevention efforts for a larger impact. The goal is to collectively raise awareness about fall prevention strategies and to help everyone see their role in keeping older adults safe, active, independent and healthy.

 

What are the impacts of falls?

 

Unintentional falls are the leading cause of injury for Ontarians aged 65 and over.

 

 

Recovering from a fall can be very difficult and with an increasing number of falls, it is important we take measures to prevent them.

 

How can we prevent falls?

 

The good news is that falls are preventable injuries! There are five key factors that caregivers and seniors should consider in order to prevent falls.

 

1) Eyesight – vision is an important part of balance and good vision helps to prevent falls. Everyone who is over the age of 65 should have their vision checked every year.

 

2) Your home – if you have clutter on your floors or stairs, it increases the chance of tripping and/or slipping. Make sure cords, scattered rugs, pet toys, books, etc. are in their proper place. Also, if your home is dark it increases the chance of falling, especially on stairs. Make sure to create a space that is well-lit!

 

 

3) Exercise – the most important thing you can do to prevent falls is to stay and remain strong! Walking, fishing, gardening, tai chi. Light yoga – whatever you enjoy! – do it to increase activity levels.

 

4) Medication – some medications cause dizziness on their own, or when mixed with others. It’s important to properly manage your health! Always take medication as directed and ask your pharmacist to review them if you are taking more than 2 medications.

 

5) Eating a healthy diet – Vitamin D and calcium help to keep strong bones. A diet to include more greens, lean protein, and less sugar will help you in remaining strong. You may want to talk to your doctor about supplements or other alternatives.

 

Most of all, don’t do it alone! It takes a community to prevent a fall and we all have a role to play. Here at Warm Embrace, we have a wonderful team of caregivers who can help you and your loved one to remain safe at home.

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8 Tips to Stay Cool this Summer!

 

We are all relieved when the snow finally melts, and the mucky spring weather turns into the balmy days of summer. But do you know how to stay cool and healthy in the summer heat?

 

Many people are aware of the dangers of too much exposure to the sun’s UV rays, which can cause sunburns. Wearing sunscreen is always advised! But there are other concerns about heat, even if you avoid direct sunshine.

 

 

Heat exhaustion can occur from prolonged exposure to high temperatures and insufficient fluid intake. It can range from heat cramps to a severe form of heat stroke. Symptoms may include excessive sweating, cool, pale, and clammy skin, weakness, nausea, headache, dizziness, and elevated body temperature. If someone is exhibiting these symptoms, they need to be moved to a cooler place, have their clothing loosened or removed, and they need to drink plenty of cool liquids.

 

8 Tips to keep seniors (or anyone else!) safe in the summer heat:

 

1. Keep well hydrated! Drink eight or more glasses of water daily. Don’t wait until you’re thirsty to drink! Avoid caffeinated, alcoholic and sugary beverages, as they may dehydrate rather than hydrate.

 

 

2. Dress Appropriately! Wear loose-fitting and light-weight clothing.

 

3. Air Conditioning is your best friend! Remain indoors in the extreme heat and utilize air conditioning. If you do not have air conditioning in your home, go to a public place such as a library or shopping mall. Even a few hours of relief from the heat can prevent heat stroke.

 

4. Electric fans aren’t always the best. Keep the house as cool as possible by keeping shades closed during the hottest part of the day. An electric fan may feel comfortable, but it does not prevent heat-related illness if temperatures soar into the mid-30’s Celsius.

 

5. Cool down! Take a cool bath, shower, or sponge bath to lower your body temperature. Don’t have the time? Then wet washcloths or towels with cool water and put them on your wrists, ankles, armpits, and neck.

 

6. Enjoy outdoor activities in the early morning or the evening when the heat is not as severe. Don’t forget to use the broad-spectrum sunscreen with sun protection factor (SPF) of 15 or higher, and if it’s sunny wear a hat and a pair of sunglasses.

 

 

7. Stayed Shaded when you are outside. Even in the early mornings and evenings, stick to the shade so you aren’t as exposed to the sun’s rays.

 

8.Know the signs of heat exhaustion so that you can get immediate assistance. Some symptoms to watch for are throbbing headache, dizziness, nausea or vomiting, hot dry skin with no sweat, muscles weakness, cramps and trouble breathing,

 

Enjoy a safe and healthy summer!
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Exercise!


When asked “how much do you exercise?” the answer is invariably “not enough!”  We know that we should exercise more, but do we know what the consequences are if we fail to exercise regularly?


Lack of physical activity is a risk factor for heart disease and stroke (as well as other many other illnesses such as diabetes and even dementia).  It is a risk factor that we have control over, so we should reduce our risk!

 

How much exercise do we really need?



The official guidelines from the Canadian Society for Exercise Physiology recommend a minimum of 150 minutes per week of aerobic physical activity. That’s it!  That’s an attainable goal—within reach, even for people who aren’t accustomed to exercise.  Even 10 minute increments of activity count toward the total of 150 minutes.

Of course, 150 minutes doesn’t need to be a limit.  More activity is even better.  The guideline is a base limit for how much activity adults (middle age, baby boomers, seniors, and even the frail elderly) require each week.

Which activities count toward your 150 minutes? 

The good news is that going to the gym is not your only option! Walking is a simple and easy heart-healthy activity, and counts toward your minutes.  Even household activities can count—vigorous cleaning, gardening and yard work all elevate your heart rate and get your blood pumping, and that’s the goal of physical activity!

 



I find it encouraging to measure exercise in terms of 150 minutes weekly because it allows for flexibility.  In contrast, if you measure exercise as ’30 minutes most days of the week’, the focus is on 30 minute intervals, and missing a few days in a week can feel like overall failure.

For the frail seniors who are utilizing our Triple Vitality program, they appreciate the flexibility in measuring total minutes over the course of a week.  Ten-minute increments feel very accessible.  Frail seniors can manage 10 minutes of light exercise!  Thirty minutes may be out of reach when we first start, but 10-minute activity sessions throughout the day add up quickly!


Our clients are so encouraged by the progress that they experience.  You can feel the benefits of exercise very quickly.  Increased energy and stamina, renewed interest in activities, reduced stress, better sleeping and digestion, are all immediate benefits to exercise.  Knowing that you are contributing to improved overall health and reducing your risk factors for heart disease, stroke, diabetes, and other illnesses only increases the incentive to continue being active!



Be sure to track your minutes of activity this week and see how close you are to the recommended minimum of 150 minutes.  Remember that 10 minutes of activity at a time can count toward your total!

If you know someone who is elderly and they are unsure about how to become active, be sure to contact Warm Embrace.  Our Triple Vitality program is specifically designed for the frail elderly who need assistance to become active.  We love to make a healthy, proactive difference in people’s lives, regardless of age!

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