Our Family Story
Founded in 2007, Warm Embrace Elder Care is a family business, operated by a mother, Brenda Hamilton and her daughters Chloe & Avery Hamilton. We are a family, and we work together to serve your family in a meaningful way.
Brenda was a typical “sandwich generation” woman; she was caught between caring for her mother, Margaret, and caring for her five children (including Chloe and Avery!). Since Brenda was an only child, all of the caregiving for her mother became her responsibility. Added to that challenge was long-distance caregiving since her mother lived in another community, two hours away.
Our favourite family photo of Margaret, showing her love for dogs
Margaret Ella Burke surrounded by her grandchildren (clockwise):
Avery, Ruben, Chloe, Kalen, Miles
Few services were available for her mother in that community, so Margaret moved locally to be closer to Brenda and the family. She initially moved into an apartment, then into retirement living, then into a nursing home. Unfortunately, Margaret’s health declined with each of these moves and her independence was greatly impacted. Brenda sincerely believes that her mother could have done much better had care been available to her mother at home, where Margaret was most comfortable.
Chloe and Avery were greatly impacted by the changes in their grandmother and the way in which her quality of life was reduced, demonstrating the far-reaching effect of elder care, even across three generations. Years later, Chloe and Brenda decided to provide a solution to other families who require care for their aging loved ones. Warm Embrace Elder Care was borne out of a desire to ensure that other families have the care that we would have desired for our mother and grandmother.
When we are invited into your family to assist your loved one, we approach with the mindset of: “what would we want if we were in your situation?” Because we have experienced family caregiving, we know what it’s like to be in the midst of caring for a loved one while balancing all of life’s other commitments.
We know what the stress feels like, and we know how overwhelming it can be to not have the answers, not know where to turn. Through Warm Embrace, we offer you peace of mind, knowing that your loved one is receiving care by someone who has been there, someone who "gets it".
As a family, we understand the importance of personalized service from someone who really cares about your well-being. We know that excellent care goes far beyond a focus on housekeeping or meal preparation; excellent care is holistic and comprehensive, it is caring for the whole person to ensure overall wellness. Excellent care is the difference between merely surviving and truly thriving.
We understand the importance of personalized service from someone who is compassionate and respectful.
Warm Embrace Elder Care was founded in 2007. We are a true family business, founded and operated by a mother and her two daughters. We are proud to be among a growing contingent of family businesses that are female-owned with female management teams.
Warm Embrace is the only home care company in the region to have consistent management since 2007. We are proud to have served thousands of local families over the years and we look forward to serving many more families in the years to come.
Photo: Brenda, Chloe and Avery Hamilton
Chloe Hamilton
Founder
Chloe founded and manages Warm Embrace and is active in the community as well. She is currently a Board Member of: the Greater KW Chamber of Commerce, the Alzheimer’s Society, and the Elder Abuse Prevention Council. Chloe loves spending time with family and adores her niece and nephew!
Avery Hamilton
Office & Administration Manager
Avery makes everything run smoothly from client requests to technology glitches and implementation of new systems, she manages to juggle a dozen different tasks.
Avery enjoys spending time outdoors with her husband and 2 little ones.
Brenda Hamilton
Director of Finance
Brenda ensures that payroll is always completed on time and every financial detail is accounted for. She enjoys spending time hiking, kayaking, camping, quilting and travelling. Most of all, she revels in her role as “Nana”!
Lisa Metzger
Onboarding Mentor & Scheduler
Lisa hires and welcomes new caregivers to the team, providing training and support to help them feel comfortable as they settle into their roles. She also manages the schedule. When she’s not at work, Lisa is happiest spending time with her family. She loves relaxing outdoors by her pool, enjoying a round of golf, and travelling—but nothing is more special to her than being a granny.
Andrew Henry
Community Liaison
Andrew connects with local businesses and individuals to educate and raise awareness of Warm Embrace services and supports. Andrew loves spending quality time with his wife and 2 daughters, whether it’s camping, watching movies, playing sports, or coaching his daughters competitive softball.
Lissette Costisor
Operations & Innovations Lead
Lissette manages client and caregiver schedules, handles administrative tasks, and maintains our social media. For scheduling questions, she's your go-to person! Lissette enjoys quality time with friends and family, especially her two nephews.
Kim Heimbecker
Client Care Administrator
Kim supports clients from their first inquiry through ongoing care. She meets with prospective clients to understand their needs, and oversees ongoing care to ensure clients continue to receive the support they need. Outside of work, she loves spending time with her family, which often includes rollerblading, hiking, bowling and golfing. She also has a passion for volunteering with older adults in long-term care.
Care
Our Values
Compassion
Having a heart of empathy by envisioning yourself in someone else’s shoes, and treating them with the kindness you would desire.
Adaptability
Spontaneously adjusting to match the situation and having the flexibility of mindset to see numerous possible solutions.
Respect
Honouring a person for who they are and who they have been by maintaining their sense of pride.
Enthusiasm
Bringing a freshness to each day by eagerly finding the best in any situation and sharing your cheerfulness.
We are honoured to come alongside and support our incredible clients.
We learn from our clients daily and it is our mission to empower the elderly to experience fulfillment daily through dignified care.
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