Privacy Policy

 

Effective Date: February 05, 2026

 

Introduction

Welcome to Warm Embrace Elder Care. This Privacy Policy describes how Warm Embrace Elder Care ("we", "our company", or "us") collects, uses, and safeguards personal information when you visit or use our website at https://warmembrace.ca/. Our organisation operates from 265 Frederick St., Kitchener, ON N2H 2N2 and is committed to protecting your privacy in accordance with Canadian laws, including PIPEDA, and applicable international requirements.

 

Information We Collect

We collect the following types of personal information from users:  Name, Phone, Email

 

How We Collect Information

Personal information is collected in several ways, including when you fill out forms on our website, interact with cookies and tracking technologies, or when we analyse website usage through analytics tools.

 

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site. Cookies help us remember your preferences, understand site usage, and improve our services. You can adjust your browser settings to refuse cookies or alert you when cookies are being used; however, some site features may not function properly if you do so.

 

Analytics & Usage Data

To better understand how visitors use our website, we use analytics tools, specifically Google Analytics and Google Tag Manager. These platforms collect data about your device, browser, IP address (in anonymised form where possible), and usage patterns while you interact with our site. This information helps us enhance site performance and user experience.

 

Email Communications

We may send emails to users who submit information through our site, using Outlook as our email service platform. If you receive marketing emails from us, you may opt out at any time by following the unsubscribe instructions included in those communications, or by contacting us directly.

 

Payments

We do not process any payments or collect financial information through our website.

 

Third-Party Services

To provide security and prevent misuse of our website, we use Google reCAPTCHA, which may automatically collect information about your device and interaction in accordance with their own privacy policies.

 

Data Retention

We retain personal information for 1 year, after which it is securely deleted or anonymised unless longer retention is required by law.

 

Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from loss, misuse, or unauthorised access. However, no transmission of data over the internet is fully secure, and we cannot guarantee absolute protection.

 

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from anyone in this age group. If you believe your child has provided us with personal information, please contact us and we will take steps to remove such data as soon as possible.

 

Jurisdictional Rights

 

Canada & PIPEDA

As a Canadian business, we are committed to the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws. You have the right to request access to your personal information, request corrections, and withdraw your consent, subject to legal or contractual restrictions. Please contact us using the information provided below for any such requests.

 

GDPR (General Data Protection Regulation)

Although our services are currently not directed to users in the European Union, we include GDPR-compliant language. If you are in the EU, you have the right to access your personal data, correct or erase it, restrict its processing, and object to certain uses. If at any time you believe your data is being processed in violation of GDPR, you may contact a relevant supervisory authority as well as us.

 

Contact Us

If you have privacy questions, requests, or concerns, please contact us by:

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about our privacy practices.

 

This Privacy Policy is provided for general informational purposes and should be reviewed to ensure it reflects your actual practices and applicable legal requirements.