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Heartfelt Moments


Here at Warm Embrace Elder Care, we have the privilege of serving the most incredible clients!  We have clients ranging in age from 60 to 100 years old, with varying abilities, backgrounds and knowledge.  We learn from our clients daily, and they touch our hearts in countless ways.


If touching moments with our clients bring a smile to our faces, we realized these stories might also brighten your day.  Why not share the joy?



I took Mrs. F to church service today first time in a few months.  Her minister from her church was the one giving the service and with it being Valentine's Day, I was able to encourage her to attend. She sang so loud and knew all the songs by heart. As we travelled to and from the area where the service was held, I couldn't believe how many staff and residents stopped to say hello to her and ask how she was doing. Mrs. F politely answered them and a couple of times made me giggle when she said, "Do I know you?" or "Do you know me?" to a couple of well-wishers. ~ Carey


Today Mr. P caught me singing to his music while I was mopping the washroom. He caught me off guard (in the most pleasant way) by joining in and singing Edelweiss. It was touching and he has an amazing singing voice. ~ Pamela


Mrs. B. enjoyed our time outside in the sun, feeling the fresh air in her face. She smiled at me and said "You make me very happy! ~Margaret

Mr. D and I went for a drive today and when asked what he wanted to do he said "I would really like a hamburger" so I took him to Wendy's he said through moans that it was the best burger he had. He thanked the staff as we left telling them they did a wonderful job. ~ Carey


Mrs. B came into the kitchen and told me she missed me. I felt so welcomed and I told her that. We hugged and I told her I am grateful to visit her. Later in the evening, I gave her a foot soak with Epsom salts and I massaged her hands and feet. She asked me how much it was because she needed to pay for something. I told her- “your company is all I need” and it was truly a special moment. ~ Kaitlin


Today shortly after he was seated in his chair, it was clear that David was seeing me and I was the recipient of not only one, but two big smiles. Choked me up a bit. He continues to teach me to live well in the present moment and to accept joy in the here and now. ~Phyllis


Mr. D and I went to Tim Hortons today and he won a donut with the roll up the rim. When I explained it was a free donut, he practically jumped out of his chair to go get it. He brought it back home with him telling everyone he had won it. I hope he wins again. He made me smile today. ~ Carey


Mrs. S was out in the hall waiting for me with a smile. She told me she was thinking of me and was happy to see me. I thanked her and this truly brightened my morning just hearing her thoughts and feeling like I'm doing some good for her and Mr. S  really makes me feel good! I Love being here with both of them, an amazing couple and such a treasure to be a part of their lives. ~ Darcy


Ms. D and I went to bingo today and at first, she was hesitant about playing so I offered to help her. We both had a great time because we actually ended up winning both games! In the end, she gave me a high-five and was smiling from being a winner. ~ Sarah


Mr. C has been quieter more so than he once was. However, when being shaved today, I received a big smile. I asked "Does it tickle?" and the smile widened and kept going for several moments. ~ Phyllis


I was able to assist Ms. N with a shower today, and when she finished getting dressed, she called her sister to let her know that her best friend was over. We have come a long way! In the beginning, she wanted to be alone and now she is asking me to stay longer. WE employees truly make a difference in people's daily lives. It's truly beautiful!  ~ Angie


Today I brought a snare drum and Mr. R played it in his room. He still has an amazing technique when doing drum rolls. He can still talk about many of the finer points of drumming technique enthusiastically. As I am just learning to play as a beginner it is really fun for me to learn from him. He speaks so fondly and joyously of his days as a drummer in the band as the very best days of his life! ~ Scott


Mrs. B and I were having tea and listening to a musical carousel. It wasn't working very well, so Mrs. Bell looked at me and said, "I think it's getting old like its owner." We both laughed so hard I had tears running down my cheeks. I love having the chance to share these moments with her. ~ Sara


Today, I helped Mr. S with a puzzle. I sat down and helped break the puzzle down into smaller chunks. We finished it in less than an hour, and he did the majority of the puzzle alone. Once the last piece was placed, I got a huge smile from him. It was a lovely bonding moment for us. ~ Emma


She loved the lunch I had made today and said with a big smile, "I should come to live with you, so you can spoil me every day! ~ Margaret

Mrs. V was a little hesitant about walking in the snow. I extended my hand and she immediately held my hand. We held hands all the way through the parking lot of Zehrs. ~ Kaitlin


Mr. S and I really enjoy our time together. We have plenty of stimulating conversation about food, travel, music, culture and some of the neat things we have in common. We have a similar sense of humour and lots of laughs together. Playing with his dog brings us both a lot of joy. He is always very appreciative of my visits which I always look forward to! ~ Scott


She loved the lunch I had made today and said with a big smile, "I should come to live with you, so you can spoil me every day!" ~ Margaret


Mrs. F and I were in her living area chatting after dinner,  all of a sudden she said: "I want to come to sit beside you." I asked her if she wanted to sit on the couch with me and she said "yes." When she sat down, she rested her head on my shoulder and said: "isn't this nice dear?" We spent the next half-hour cuddled on the couch reading some poems and talking. ~ Carey


Every time I arrive they tell me how much they appreciate me and what I do for them. Mrs. M said that I take such good care of them that she wishes she could spend more time with me. I really felt like I might tear up. ~ Sara


While we were walking and chatting today she held on to my hand. It was a very sweet moment. ~ Faduma


I brought my guitar today. After breakfast and kitchen cleanup Mr.L and I played and sang together for a short while. Today especially I played along using a thumb pick the way Mr. L plays which really sounds nice and I thanked him for introducing this method of playing to me. He is a really good guitarist and we really enjoyed playing Christian songs together; mostly the old songs that Mr. L knows. Lots of smiles and joy and compliments both ways. ~ Scott


Mrs. J said she thought I was gone “forever” and she wouldn’t see me again. She said she is happy that I will be back on Wednesday. This completely made my day. I also gave her a Christmas card and she had a huge smile and was very thankful. She says she keeps all her cards as a collection. ~ Kaitlin


When I was driving my clients back to Clair Hills, Mrs. M looked at me smiled and said that they are both lucky to have me. It truly made my heart smile! I let her know I am lucky to have time with them as well. ~ Angie


I thanked him for spending the afternoon with me and he replied: “Well thank you, it’s perked up my day.” And upon leaving, I asked if it was ok to get a hug and he gave me a HUGE hug with a big smile and it truly made my day. Always a pleasure to spend time with him. ~ Kaitlin

We went to the library and looked at a few magazines on nature, and as we were leaving she said: "life is good when you look at nature."  When I said bye, she said "please don't go" and I ensured her that I will visit her soon. That touched my heart. ~ Jerusalem


I made a nice pot of Vegetable soup for Mrs. C. She was so happy! She couldn’t believe how good it was and she couldn’t believe I made her soup exactly the way she would have made it. She said she wishes I lived next door to cook for her all the time. ~ Marie


Mr. W called me his butterfly today - a symbol of love and happiness! ~ Tali


When I arrived, I told Ms. K I love to take her outside for a walk and she smiled and looked at me with kindness. I said to her your smiling and kindness told me that you agreed to go out with me and she laughed a lot. We stayed for 45 minutes and she was awake during my entire shift. She opened her eyes looking at me smiling a lot and responded "yea" when I chatted with her. Her kindness and smiling touched my heart ~ Jerusalem


Today upon arrival my client was baking shortbread cookies. It was the same recipe my Grandma used. My client gave me mothering tips on how to bake. So heartwarming for me as this is the first Christmas without my Mom. Very special morning. ~ Sue


I moved a chair so I could sit near Ms. L for snack time. I asked, "May I sit here?" she replied, "Please do." Such moments of clarity are precious. ~ Phyllis

Today Mrs. A and I were listening to music and talking about Heartfelt Moments means. She said that heartfelt moment means "to feel with the heart." She took the time to explain what it means. She is a very intelligent and tender woman! ~ Iris


Ms. G said, "I wish you could come every day. I really like your company." ~ Margaret


Singing Christmas Carols on the radio together and we both messed up on the words and then laughed. ~Sarah


Mrs. F was up quite a bit in the night. After hours of talking through the night, in a moment of clarity, she told me "what good care I take of her", that she is "thankful to have me here" and that she "loves me." I love her too and it makes me happy that she has brief times when she seems to understand the present moment. ~ Lisa


Mrs. D asked about ice cream for dessert. There wasn't much left in the container so she just took it out of my hands and started digging in. I gave Mrs. D peaches but there were only two left in the jar, Mrs. D simply said "put them in here" referring to her ice cream container. After she finished I asked if she would like her dish - the ice cream container - to be put in the dishwasher. She looked at me as if I was crazy and then said: "of course!" Then burst out laughing. ~ Carey 


Today after the exercises that I performed with Mr. J, he was really appreciative and happy, he thanked me multiple times and he shared that emotion with his wife telling her that he loved her and that he was really appreciative for all that she does and that she is still going strong. ~Jose


Today Ms. M commented to her PSW that I was her family. She had a tear in her eye. And then, so did I ~ Sue

Mrs. J mentioned how glad she was when she called out at night and heard my voice. She said, "I knew that it was Lisa, I know that voice".  What a wonderful feeling to know that I can give comfort to Mrs.J just by her hearing my voice!  That is part of what makes this job so rewarding! ~Lisa


She loved the lunch I had made and said with a big smile:' I should come and live with you, so you can spoil me every day! Such a sweet lady! ~ Margaret


Mr. S said he really enjoyed eating breakfast with someone else again. He told me about his childhood and his time in the navy. We had a lovely chat with our coffee. ~ Emma 


Beautiful time chatting and feeding Mrs. P! With her soft voice, she said thank you for helping me eat. She is a very sweet and grateful lady! Tears came to my eyes because I know maybe today is the last day that I serve her. My prayer is that she has excellent service wherever she goes! – Iris


Mrs. C is such a sweet woman! I notified her that I would not be coming on Wednesday due to a work meeting. She replied, “that’s too bad, I’ll miss you.” And when saying goodbye we hugged and she gave me a kiss on the cheek. I am very grateful to visit with her on a weekly basis. ~ Kaitlyn 


She gave me a great big hug when I arrived and mentioned that she hasn't seen me since last year. It was lovely! ~ Urmila


Mrs. O is a remarkable woman, a cheerleader for others, and a fine example of modest humility. It is certainly a pleasure to spend time with her each week. – Phyllis


We were sitting together and Mrs. L held onto my  hand very gently, looked up at me and said clear as a bell "I like you."  ~Margaret

When leaving I gave Mr. R a hug and he hugged me back with such strength letting me know it's been a very long time since he's had a hug so I gave him 3 more and his smile was all teeth. Bless his heart! ~ Angie


A warm welcome back home to Mrs. H! She said it’s very good to see you again and she gave me a kiss! ~ Iris


Mrs. V made my day! We were preparing for lunch when she went to sit down for a small break. She looked towards me, as I was washing my hands in the kitchen. She then said, “I’m glad you’re here Kaitlin.” Took me by surprise! I am so grateful to spend time with her. She is such a lovely lady! ~ Kaitlin 


While looking at her son's wedding album, Mrs. J was so sweet. As we looked at the photos she said, "If I didn't remember that was me (as she pointed to herself), I'd say, that's one beautiful lady!" She started laughing and told me not to tell anyone she said that. I told her she is still a beautiful lady! When I left she told me she loved me and gave me a kiss on the cheek! She is a sweetheart! ~Eva


The cashier asked if Mrs. Y was my mother. Mrs. Y looked at her and said, “Are you kidding? I’m old enough to be her grandmother.” Mrs. Y told her I was 20. Oh my goodness she is adorable!  ~Eva


We accomplished all of our “to do” list and as we sat near the end of our visit, Mrs. G told me how her life was before Warm Embrace. She said, "There were no highlights, only knowing when I would eat, sleep and walk. I would just do the same thing, the same schedule every day. Then you came and I have something and someone to look forward to two days per week. I am so much happier and feel myself improving in many ways, even my memory, everything is better!" I told her that I was so glad and that she makes my life better as well. We hugged and agreed both of us are better for getting to know each other. ~Ruth


As we were walking the halls, there was a younger gentleman coming towards us and Mrs. J. said out loud "Well, he is quite the hunk don’t you think!" Needless to say, he heard this and chuckled, but I am sure my face turned red! ~Pat


W was thankful for all the wonderful friends from Warm Embrace. He said they are like "Guardian Angels" who come and help and look after him and his wife! ~Sandy


There were quite a few other Warm Embrace Caregivers visiting with other residents at the same time and we all seemed to meet and cross paths in the main lobby café.  Mr. and Mrs. J laughed and referred to us as a "group of Ninja Turtles" because we were all dressed the same.  ~Joline


She said, "You have to promise to come back! I like to see your face at the door in the morning, it means it will be a good day". I thanked her for sweet words. ~Clair 


When the song "Can I have this Dance" came on, I took Mrs. W by the hands and we danced. It was awesome seeing the other couple get up and dance with us. We all danced like no one was watching! These moments are what make this job so rewarding. Mrs. W had a big smile on her face and was singing along to the best of her ability. The other couple thanked me for the music saying they had not danced in ages and they just love to dance!   ~Pat