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Heartfelt Moments


Here at Warm Embrace Elder Care, we have the privilege of serving the most incredible clients!  We have clients ranging in age from 60 to 100 years old, with varying abilities, backgrounds and knowledge.  We learn from our clients daily, and they touch our hearts in countless ways.


If touching moments with our clients bring a smile to our faces, we realized these stories might also brighten your day.  Why not share the joy?


Mr. B used to attend church so I sometimes play church choral music that he might recognize. Today, I played "For the Beauty of the Earth" by John Rutter, and Mr. B's face lit up. As I played his face was a range of emotions from smiles to what looked close to tears. After I finished playing, I said “That’s a beautiful song,” and he responded “it is." It was such a special and powerful moment! ~ Joy 


We were talking while we did some exercises. He complained about the service in the hospital and he told me "I missed you" and of course, I said "I missed you too." He thanked me for everything. It was a lovely moment. ~ Erly

Mrs. B and I went to a music program today because she invited me to go with her. Then She said multiple times “I couldn’t go if you weren’t here with me. Thank you so much”. It is nice to know that I am able to support her in ways that are so meaningful to her. ~ Joy


Mrs. G likes to say grace before meals and every time she prays, she prays not just to give thanks but she also prays for me and my family, which I think is so sweet of her. She’s always so kind and such a beautiful soul. ~ Michelle


Mr. R is always a joy to be around. He loves chatting about his life, family and his wife. He is always so grateful and vocally appreciative of cleaning, shopping, dinner, etc. It's very nice to be told that he looks forward to you returning. ~ Emma


Over the past two weeks, I have felt that Mrs. W and have truly been developing a relationship. In the afternoon, she was a little chilly so I assisted her in putting on a cardigan, and she said: “Oh thank you Joy that feels wonderful”. My heart almost melted! I knew that she was starting to recognize me but that is the first time that she has used my name without first reading my name tag. It's nice to know that there's respect for one another is mutual! ~ Joy


Miss. B told me a story about how one of her boyfriends when she was younger, liked his car more than her. We both had a good laugh. ~ Michelle


Mrs. K and I were sitting at the table colouring and out of nowhere, she asked if there are any boys I'm chasing. When I responded no she was cracking jokes at me about it. Super unexpected and had me laughing! ~ Emma


She mentioned that she really wanted her hair done. So, I brought my curling iron today and did her hair. She absolutely loved it! She felt like a million bucks as she smiled and thanked me. ~ Beckah


Mr. P pointed at his forehead and said "this thing means well but it hasn't been functioning." ~ Brenda Lee

Today, I found out Mrs. F had a button string when she was a young girl. She received many buttons from her grandmother. I too am a button collector! What fun to discover this connection after all our time together. ~ Phyllis


Mrs. F's son came for a visit through the window today with his daughter and her children, aged 4 and 2 (a boy and girl). The children had made a poster saying "We love you, great-grandma". There was some singing, recitation of the provinces as well as chemical elements. They are so smart and cute. At first, Mrs. F wasn't able to hear it all, so we ended up using phones to communicate that way they could hear her too. She was full of smiles, laughed at the children's marching around. She is clearly proud of her family, and the visit made her day. ~  Phyllis 


When I arrived, Mr. K was down the hall. I hadn't noticed her yet until I heard, "There's my girl!" She had a huge smile on her face. ~ Beckah


During my visit today with Ms. M. Her daughter ended up calling. When she was asked, "how are you?" She replied: "I am always happy when Sue is here. She is my best friend and I love her." That almost brought me to tears. ~ Sue


Today, I found out Mrs. F had a button string when she was a young girl.  She received many buttons from her grandmother. I too am a button collector! What fun to discover this connection after all our time together. ~ Phyllis


Mrs. F was looking for my hand and once she found it, she held it, and said: "I love you, dear." ~ Beckah


I was sitting beside Mrs. V while she was laying down for a nap. I like to stay with her while she is falling asleep and as she was closing her eyes, she reached out and put her hand on top of mine to hold my hand. I thought it was very sweet. ~ Sarah


Mr. P took a few extra minutes to answer the door and when I asked him "how he was doing," he said: “I have to be honest with you. I fell.” Of course, I had questions right away. Then he clarified: “I fell asleep. In my chair.”  ~ Brenda Lee


When I arrived today Mrs. R and Mr. R were sleeping side by side holding hands. I just cannot believe love can go so far! Mr. R opened his eyes and gave me a wink, and he said: "can you come back later we are busy". They both laughed. ~ Debbie


I was washing her so I asked her to raise her arm so I could wash there. Normally, I would then lift her arm and wash but tonight Mrs. P held her arm down and very clearly said "no" with a great big smile on her face. Now I have never personally had Mrs. P speak this clearly to me, so I was at first a little bit shocked. When I looked at her and saw that big smile, I asked if she was playing with me. She started smiling even bigger. I played along with her while we finished her night routine. It was wonderful to see so much happiness being expressed by this wonderful lady. ~ Carey


Today, when Mrs. Y was singing and playing the piano, she held my hand wanting me to play with her! She is a lovely lady.~ Iris


Mr. D received his Christmas card from Warm Embrace Today. He does not normally receive mail so this was truly special to him! We were in a café and he read the card multiple times to me and to others with a huge smile on his face.  This card truly made his day that we taped it to his bedroom wall. ~ Carey


During the night, when Mrs. N was up she looked over at me and said: “I’m so glad you’re here.” I thought that was very sweet. ~ Sarah


Mrs. N is a beautiful lady every time I help her with something, she always tells me “you are a godsend.” It makes my heart melt! ~ Marta


She is an amazing person! I was helping her with her exercises and when we were just finishing up, the phone rang and she smirked and laughed saying "saved by the bell." ~ Beckah


Today, Mrs. V and I picked out a pumpkin to carve and while we were carving it; I had her clean all the innards out because every time she touched them, she would squeal and laugh with excitement. ~ Sarah

I noticed Mr. E's apples on his one apple tree were getting huge and were weighing down the top branches. He said, “I can’t reach them."  "God is teasing us,” I explained. He said, "if you want the fruit from the garden of Eden you’re going to have to work for it!” ~ Brenda Lee


Today, we went to the mall and while we were sitting down, Mrs. V spotted Santa and yelled out his name joyfully that he heard her. He came over to take a picture with Mrs. V. She was so happy! ~ Sarah


Mr. D was feeling more active today so we danced to Christmas music. We were both having a good time laughing that other residents joined in. It was a fun time! ~ Carey


Mrs. S and I were walking and she said how she's moving into another room. We were chatting about the move and she asked me, "will you visit us when we move?" I said, "I will love to visit you!" She smiled and held onto my arm, and we continued to walk together. ~ Iris


Construction workers have been digging a huge hole in their driveway which has been concerning Mr. L. I told him that it was going to be all right, you're going to have a brand new driveway, and I made the comment of "well maybe we can put a pool in." He thought that was funny. ~ Beckah


We had a wonderful time with Mr. S and Mrs. S today as I helped them with their move. While helping Lydia organize her plants, she touched my hand and offered to give me one! Their children smiled at this kind gesture. There were a lot of emotions today! I know that their family is very grateful for the heartfelt service the Warm Embrace team gave to their parents. They are a lovely family! ~ Iris


It has been so nice to serve Mrs. W these last few months. As I was leaving, she gave me a big hug and said thank you for everything. ~ Sarah


The client greeted me with a smile and then held my name tag to identify me. Then after realizing who I am, she gave the picture on my tag kisses, it was humorous and sweet. ~ Nayera


During our walk and TVP exercises, she was such in a happy and awesome mood! We were making jokes about everything and at the end of the visit, she said, "oh dear thank you for making me laugh. When are you coming again?"  ~ Iris


At the end of my visit, Mrs. S took my hands and kissed them and then said: "until tomorrow angel." It was such a special moment that it almost brought me to tears. Following that, the client's daughters came to me and said: "You have a heart of gold." They both just melted my heart today. ~ Iris


When I arrived today to see Mrs. C, she wasn't herself so to cheer her up, I told Mr. C that she can always talk to me. She seemed to be happy to hear that. She said "it would make her day to go out", so I said let's go for a drive. Her face lit up and she wrapped her arms around me and said: "I'm so glad I have you." I needed that warm embrace just as much as she did. ~ Sara


I discovered today that Miss. Y absolutely loves Laura Secord. When we found the store at the end of the mall, she lit up like a Christmas tree and just couldn't stop raving about their chocolates. She was like a kid in a candy store! It was lovely seeing her enjoy being there. ~ Beckah


Mr. R and I sat outside and saw three pigeons sitting like statues on the rooftop. Mr. R is very observant. We watched as two small aircraft made their way overhead and he asked, "Is it ever possible to get a ride in a small plane?" It is amazing to imagine the fun things we can still do. ~ Phyllis


Mrs. K hasn’t been feeling well so I’ve been extra patient with her. She’s been very happy with me and has told me, and her daughter that she wants to adopt me! ~ Teresa

Miss. A noticed I was sneezing so she went to her bedroom and picked out a card. She surprised me with it she told me to feel better. It was the sweetest gesture ever! ~ Jessica


Mrs. T was so happy today! She gave me a hug and a kiss on the cheek before leaving saying that she can't wait to see me again. She is such a wonderful and beautiful lady. ~ Urmila


During my shift today Mrs. K delighted me with her big beautiful smile that lights up! If you could connect that smile to an electrical grid I'm sure it would like up a small city. It caught me by surprise and made me laugh with delight. ~ Scott


Mrs. T was very happy to see me today! She said: "I always love your compliments and it is always good to see your smiling face." It made my day hearing her kind words. When I hear such positive feedback it always encourages me to go above and beyond. ~ Urmila


This morning when I arrived Mrs. M was awake waiting for me, and she said with a big smile that she wanted a warm hug! Today, we enjoyed chatting about the red rose she picked yesterday just outside the residence. She was excited to share that she was able to revive the flower. It's always a lovely morning with Mrs. M ~ Iris


Today is Ms. D's birthday and the home gave her a cupcake for dessert. It was a really sweet moment because everyone in the dining room sang Happy Birthday to her, and she was singing along herself! I even helped her blow out the candles, it was a very sweet moment. ~ Sarah


Mrs. V and I went shopping today and she bought her two new shirts! While walking in the parking lot and inside the mall, Mrs. V held my hand. Those were really sweet moments. I cherish those moments because I feel we have a really great connection. ~ Kaitlin


Mr. P greeted me this afternoon and said he feeling dizzy. I helped him take a seat and I gave him a drink, he grabbed my hand and said "I don't know how I got on with you. You really make my day." I told him, "well that's wonderful." My visits with him really make my day! ~ Pamela


Mrs. F celebrated her 100th birthday and I was lucky enough to be there to celebrate with her and her family. Her smile could have lit up the room that day, it was wonderful to see her so happy.  ~ Carey


Mr. S and I really enjoy our time together. We have plenty of stimulating conversations about food, travel, music, culture and some of the neat things we have in common. We have a similar sense of humour and lots of laughs together. Playing with his dog brings us both a lot of joy. He is always very appreciative of my visits which I always look forward to! ~ Scott


As promised, I brought us hot cross buns and cheese for lunch. When I set these down for us to eat she said grace and then I reminded her what we were having. That is when she broke out into song, "one a penny two a penny hot cross buns. If you haven't any daughters give them to your sons." It was wonderful! Thank you, Mrs. F, for the memory and the smiles. ~ Carey


When Mrs. M saw me she said: "I need your hug, thank you for being here and helping us." She is such a lovely lady! I am so happy to serve this lovely couple! ~ Iris


Mrs. B. enjoyed our time outside in the sun, feeling the fresh air in her face. She smiled at me and said "You make me very happy! ~Margaret

Mrs. H spoke very high praises of the Warm Embrace staff and how wonderful they had been with her husband. She described us as wonderful caring angels to do the job that we do. It really warmed my heart to know that our caregivers have touched her life so greatly and it truly showed how much she appreciated us. ~ Pamela


This morning Mr. H had achy feet so I offered him to soak his feet with Epsom salt and warm water. A half an hour later he said “the pain is gone! I can’t believe the pain is gone!” He was so happy and I was happy for him when he said: “bless you.” It was amazing to witness how one little thing can make someone so thankful and happy. ~ Sue


In St. Jacob's place, one of the residents came up to me took my hand and said: "thank God for people like you doing the job you do." It really brought a tear to my eye, a reminder that what we do truly makes a difference in people's lives. ~ Pamela


Today Mr. P caught me singing to his music while I was mopping the washroom. He caught me off guard (in the most pleasant way) by joining in and singing Edelweiss. It was touching and he has an amazing singing voice. ~ Pamela


Mr. D and I went for a drive today and when asked what he wanted to do he said "I would really like a hamburger" so I took him to Wendy's he said through moans that it was the best burger he had. He thanked the staff as we left telling them they did a wonderful job. ~ Carey


Today shortly after he was seated in his chair, it was clear that David was seeing me and I was the recipient of not only one, but two big smiles. Choked me up a bit. He continues to teach me to live well in the present moment and to accept joy in the here and now. ~Phyllis


Mr. D and I went to Tim Hortons today and he won a donut with the roll up the rim. When I explained it was a free donut, he practically jumped out of his chair to go get it. He brought it back home with him telling everyone he had won it. I hope he wins again. He made me smile today. ~ Carey


Mr. C has been quieter more so than he once was. However, when being shaved today, I received a big smile. I asked "Does it tickle?" and the smile widened and kept going for several moments. ~ Phyllis


Mrs. B and I were having tea and listening to a musical carousel. It wasn't working very well, so Mrs. Bell looked at me and said, "I think it's getting old like its owner." We both laughed so hard I had tears running down my cheeks. I love having the chance to share these moments with her. ~ Sara